Have a question? You will find our most frequent questions and answers here
Where is your shop based?
Our Little Craft Co is based in a village in South Leicestershire but we do not have a bricks and mortar premises. We are currently solely an internet based business.
What are your business hours?
As we are solely an online store, we are technically open all hours. If you have contacted us with a question and require a reply, we will respond as soon as we can.
Visit our About Us Page : About Us
What are your delivery costs?
If your order is over £29.00, delivery is FREE and it is just £3.99 for all orders less than £29.00. All orders are sent via ‘Royal Mail 2nd Class Signed For’ to ensure safe delivery. Orders over 2kg will be sent in more than one parcel. For a faster service we also offer 1st Class Signed For for £5.99.
Why don’t you use cheaper delivery companies?
Due to numerous parcels being left in places parcels really shouldn’t be left in, we have chosen to solely use Royal Mail at this time.
Can I track my parcel?
When your parcel is despatched you will receive a Royal Mail tracking code. This just confirms safe delivery of your parcel. It does not show you when your parcel will be delivered and it will update until Royal Mail have attempted delivery.
What do I do if I miss the delivery?
Don’t worry. If you are not at home after Royal Mail have attempted delivery, just enter the tracking code on Royal Mails website and you can simply state a new delivery date to suit you or even a new local delivery address.
How long will it take to receive my order?
Your order will be despatched within 24 hrs of receiving it. Normally parcels will arrive within 2-3 working days of despatch. Royal Mail are under immense pressure at this time, especially in Scotland, so please do bear with them and allow an additional day.
Do you deliver overseas?
Sadly we are currently only fulfilling orders within the UK and Ireland at this time.
My order hasn’t arrived yet, what do I do?
Royal Mail are under immense pressure at this time and deliveries can take an extra few days. We are unable to investigate until 10 working days after despatch. In the rare event your parcel has not arrived, please contact us after 10 working days. We can then question this with Royal Mail and issue a refund to you accordingly.
Can I add items to an order after it has been placed?
If this happens, please get in contact asap as we will try to assist you. But please do check your order carefully before checkout as unfortunately it is generally not possible to add items once your order is placed.
How do I cancel an order?
If you wish to cancel your order, please contact us immediately. Your order can only be cancelled and refunded if it has not been processed and despatched.
What happens if my order has arrived incorrect or incomplete?
Please contact us as soon as possible to report any shortage/error in your order so we can investigate and rectify this for you. If your order was over 2kg, your order will be split into more than one parcel and therefore your missing items may come separately.
My item has arrived faulty, what do I do?
Firstly we apologise and we will do our very best to resolve this. We may ask you to email photos of the item first so we can question it with the manufacturer and proceed from there.
Do your photos show a true reflection of the actual yarn colour?
Stock photographs either direct from the manufacturer or are taken by ourselves. We use a colour calibrated screen to check each photo is a try representation of the item. However, different devices display images differently depending on screen resolution and brightness. In the unfortunately event you receive a ball of yarn which you feel is dramatically different from the photo, please do get in touch.
What type of payment methods do you accept?
We accept all major debit and credit cards via Paypal or Square.
Do you offer discount codes?
Yes we do! Make sure you sign up for our newsletter to be the first in the know about upcoming promotions!
Why do you have a minimum spend?
We sadly had to introduce a minimum spend of £5.00 due to increased card transaction charges. On small orders we would make a huge loss and we would sadly not exist.
Do you offer a free returns service?
As we are a small business, we sadly are unable to offer a free returns service.Any returns are at your own cost
What is your return policy?
If you any reason you are not happy with a product you have purchased, you can return it to us within 14 days of despatch for a full refund. Please do get in touch first. Once we have inspected the item, we will refund the price you paid back on to the original payment method. Please note that it can take 5 working days to appear back on your card. We cannot accept any refunds on any digital pattern downloads.